<\/p>\n
Benefit amounts are based on the cost of providing Clean and Tune services, up to a maximum of $500. <\/p>\n — Home Energy Assistance Program (HEAP) Benefits Access Center Locations:<\/strong> www.nyc.gov\/site\/hra\/locations\/home-energy-assistance-program.page<\/a> <\/p>\n To be eligible for the benefit, you must:<\/strong> <\/p>\n — Home Energy Assistance Program (HEAP) Benefits Access Center Locations:<\/strong> www.nyc.gov\/site\/hra\/locations\/home-energy-assistance-program.page<\/a> <\/p>\n
\n
\nYou may be eligible for the clean and tune benefit if:<\/strong>
\n
\n— You are the homeowner
\n— Your household\u2019s monthly income from all sources, like returns, discounts, and allowances before taking out any costs or taxes for your family is at or below the current income guidelines for your household size https:\/\/access.nyc.gov\/programs\/cooling-assistance-benefit\/#determine-your-eligibility,
\n— Your primary heating equipment is more than 12 months old
\n— Your primary heating equipment or chimney has not been cleaned within the last 12 months
\n— You do not have a service contract with your vendor that includes clean and tune services
\n
\nApply Online<\/strong><\/span>
\nAgency: Human Resources Administration (HRA), (718) 557-1399.
\nBusiness Hours: Monday through Friday: 8 a.m. to 5 p.m.
\nCall staff during business hours and get assistance in most languages.
\n
\nApply in Person<\/strong><\/span>
\nYou can apply in person by going to an HRA Benefits Access Center or a community outreach location near you otda.ny.gov\/programs\/heap\/contacts\/default.asp?county=New%20York%20City#result.<\/a>
\n
\nFor information on how to apply, call 718-557-1399.<\/p>\nClean and Tune Benefit Resources<\/span><\/strong><\/h6>\n
\n
\n
\n— Tracking Your Application Status:<\/strong> a069-access.nyc.gov\/accesshra<\/a>
\n
\n— HEAP Benefits by the Office of Temporary and Disability Assistance OTDA:<\/strong> otda.ny.gov\/programs\/heap\/#repair-benefit<\/a><\/p>\n
\nHeating Equipment Repair or Replacement (HERR) Benefit<\/span><\/strong><\/h6>\n
\nHeating Equipment Repair and Replacement (HERR) benefits help households cover the cost of repairing or replacing their principal heating equipment.<\/h6>\n
\n— Own your home, and
\n— A partner vendor must document the heating system as: dysfunctional or unsafe, needing repair or replacement.
\n
\nYou must also meet the HEAP regular eligibility requirements. See above for details.
\n
\nHeating equipment that harms family members can be replaced under specific conditions and with medical documentation. A doctor, physician\u2019s assistant, or nurse practitioner must explain why the heating system damages the household member.
\n
\nApply Over the Phone<\/strong><\/span>
\nAgency: Human Resources Administration (HRA), (718) 557-1399.
\nBusiness Hours: Monday through Friday: 8 a.m. to 5 p.m.
\nCall staff during business hours and get assistance in most languages.
\n
\nApply in Person<\/strong><\/span>
\nYou can apply in person by going to an HRA Benefits Access Center or a community outreach location near you otda.ny.gov\/programs\/heap\/contacts\/default.asp?county=New%20York%20City#result<\/a>.
\n
\nThe benefit application form is the same for HEAP regular and is available online at www.nyc.gov\/assets\/hra\/downloads\/pdf\/heap_application.pdf<\/a>. Applicants require an interview that can be completed over the phone or in person. For additional help, please call the Infoline at 718-557-1399.
\n
\nThe Human Resources Administration (HRA) is required to notify applicants of their eligibility decision within 30 business days after receiving the final vendor invoice for payment. If additional paperwork is required, the process may take up to 10 additional business days.<\/p>\nHERR Benefit Resources<\/span><\/strong><\/h6>\n
\n
\n
\n— HEAP Heating Equipment Repair and Replacement Reference Tool:<\/strong>otda.ny.gov\/policy\/directives\/2022\/LCM\/22-LCM-12-Attachment-1.pdf<\/a>
\n
\n— HEAP Regular Application Form:<\/strong> www.nyc.gov\/assets\/hra\/downloads\/pdf\/services\/energy_assistance\/LDSS-3421.pdf.<\/a>
\n
\n— Documents To Support Qualifying Requirements:<\/strong> www.nyc.gov\/assets\/hra\/downloads\/pdf\/services\/energy_assistance.<\/a>
\n
\n— Tracking of Application Status:<\/strong> a069-access.nyc.gov\/accesshra<\/a>
\n
\n— HEAP Benefits by the Office of Temporary and Disability Assistance OTDA:<\/strong> otda.ny.gov\/programs\/heap\/#tune-benefit<\/a><\/p>\n